Patient Transport Service

Only health care professionals, staff in hospitals, aged care facilities, private hospitals, nursing homes and general practitioner's (GP) surgeries can make patient transport bookings. Patients and carers may make a patient transport booking only if they have been provided a medically authorised transport form by the General Practitioner. Patient Transport Service (PTS) eligibility guidelines outline that a patient is suitable for non-emergency ambulance transport when: the patient requires a stretcher to facilitate and complete the transport; the patient requires active management or monitoring during transit; the patient’s condition may cause them to be gravely embarrassed or may be unacceptable to other people in public transport conditions; the patient has intellectual disabilities that may cause socially unacceptable behaviours and/or requiring constant assistance of other persons in public transport conditions; the patient has any temporary disability consistent with one of the categories above for the period of the disability. In an emercency always call 000