Outpatients

When you come to hospital for a scheduled appointment, you are known as an "outpatient". You will receive a phone call, letter or SMS confirming your appointment date and time. As an outpatient you will usually see a specialist doctor and a range of other health professionals. You may require an x-ray or other tests. 

When you arrive 

We recommend that you arrive at the outpatient clinic approximately 15 minutes before your appointment time. Anyone entering our hospital and health services will be screened before entering. You will be required to sign in on entry by scanning a QR code via your phone camera or the free EVA check-in app. If you do not have a phone or are having trouble signing in, our friendly reception staff can help. After checking in please take a seat in the waiting area. 

Appointment times 

We recommend that you allocate at least two hours for your appointment (this may change depending on the clinic—please check with the clinic reception). Sometimes delays occur. Be assured that all appointments are individualised and patients are seen in order of their appointment times. There may be multiple clinics running at the same time. For this reason, you may notice that other patients are called in ahead of you. This can happen because different clinics take different times to see patients. If you need a medical certificate for work, please ask your doctor during your appointment. 

After your appointment 

At the end of your appointment, please check out at reception. If you require another appointment the receptionist will book you in. In some cases you will be given a Medicare Billing slip to sign and hand to our reception staff. If your doctor decides you require surgery, you may be added to the elective surgery wait list. We will send you a letter to confirm you are on the  elective surgery wait list. It is important to for us to have your most up-to-date contact details. Please contact the hospital/outpatient department if any of your details have changed. 

If you are unable to attend your appointment 

If you are unable to attend your appointment for any reason, please contact us as soon as possible on the number printed on the front of your appointment letter. This will ensure we are able to offer your appointment to another person on the wait list.