Emergency Department

CQ Health hospital emergency departments are open 24 hours a day, seven days a week, including public holidays. There is no need to call first, just arrive at the department at any time. 

You should always call Triple Zero (000) in a genuine health emergency. 

When you arrive 

When you arrive at the emergency department, please go straight to the reception counter. You will be “triaged” (categorised) by a qualified nurse who assesses the urgency of your condition. Patients are treated in order of priority; this ensures the sickest patients are seen first. 

• It is important to let the triage nurse know any of the following information: 

• previous health problems 

• current medications 

• if you are pregnant or breastfeeding 

• recent overseas travel 

• housing or social concerns 

• if your pain or symptoms become worse. 

A doctor or nurse will see you as soon as they are able. At any time, they may have to step away to treat a life-threatening condition. This will not affect your care, though it may mean a longer stay with us. 

Options for non-urgent conditions include: 

• a general practitioner—some of whom bulk bill 

• 13 HEALTH (13 43 25 84) for non-urgent health advice from a qualified nurse.