Lighthouse Health & Support is a boutique business and a National Disability Insurance Scheme registered provider that provides Support Coordination and community services to the Yarra Valley & Surrounds extending North East up the Hume Hwy to Wodonga. We exist to educate, support and assist participants & their families to optimise their NDIS funding and find solutions that meet their needs.

Support Coordination

Lets face it, the NDIS can be a stressful enough experience as it is. That’s why we have designed our service to work differently. To work better. To work for you.

WE ARE THERE FOR YOU

We value and respect your time and energy

We are committed to quality service and ensuring you are on track to meeting your goals within your plan period.

Scheduled Appointments

A dedicated appointment time every week, fortnight or month (depending on your needs).

attention you deserve

be assured we are always there for you on time and fully focused

real time experience

Connect via phone, video or face to face, as you prefer.

Ongoing assistance

We are with you for the duration of your plan.

Plan Management

Choosing a Plan Manager can be hard. With over 1000 businesses, it’s tricky to know who you should sign up with.
Here are some simple facts to help you decide if Lighthouse is the right Plan Manager for you.

Who is a Plan Manager?

A Plan Manager is someone who looks after your NDIS related invoices. They enter the details of your invoice into a system that claims the funds from your NDIS plan. They then pay those funds to the business or provider, such as a support worker, physio, etc.

What is the role of a Plan Manager?

The Plan Manager should monitor your plan for spending habits to ensure your funds will last the duration of your plan. They should keep your plan and information confidential and help point you in the right direction when you have questions about your funding or purchases.

How much does it cost?

A Plan Manager does not cost you anything and is not taken from the money allocated to you in your plan. This funding is a “Stated Support,” which means it can’t be spent on anything else, only a Plan Manager.

How does it work?

A Plan Manager is paid approximately $25 a week to process your NDIS invoices and monitor your budget. That is why some large companies now use artificial intelligence (computers) to process invoices. At Lighthouse, we use good old fashioned people power because people (especially NDIS specialists), often pick up things in a system that computers can’t. Also, our team love to call for a chat and because we are a boutique business, we provide a very personalised service. At Lighthouse, we’re more like a family.